Video Customer Service

Optimized, mobile customer experience

AutSoft’s solution is a full-service customer service system, which gives users a simple way of interacting with customer service representatives, via video technology.

Functions & characteristic


The operator’s interface is available as a web application

Call and customer management
System configuration
Can be extended with a Management Information System module

Management Information System module includes

Detailed statistics on customer service status
Rate of abandoned calls
Analysis of the causes of abandoned calls
Operator management, ensuring operator availabilty

The operator interface ensures high-quality service and continuous availability for customers.

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